The commitments of the tourist office towards the customers aim at guaranteeing the quality of the service and will allow him to be classified in category 1.

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  • Provide you with an easily accessible(approachable) welcome area and a space of information,
  • To offer you of the furniture to sit down
  • To inform you free of charge about the local tourist offer,
  • Post and spread his periods of opening expressed in two foreign languages at least
  • To offer You the free access to the WiFi
  • Be opened at least 305 days a year on Saturday and Sunday included in tourist period or of animation,
  • Answer all year long your mails,
  • Assure (Insure) a service of permanent welcome held by the staff practising two foreign languages at least,
  • Assure the supply of walking maps, plans and tourist guides on paper base,
  • To give You access to his trilingual web site dedicated and adapted to the consultation via embarked supports(media)
  • Spread his tourist information also about paper base translated at least into two foreign languages relative :

In all the classified tourist accommodations containing at least the name of the establishment, the mail address and phone number, the e-mail, the address of the web site, the telephone number, the level of the ranking ;

In monuments and cultural, natural places of interest or of leisure activities which can contain the indication of the price lists(rates) of use(custom), periods and opening hours to the public, of the web site and the telephone and mail number;

In the events and the animations;

In the emergency telephone numbers,

  • Update annually his tourist information
  • Post outside the emergency telephone numbers
  • Present all the offer qualified as its zone of intervention for all the clienteles,
  • To give you access to the consultation of the availability of classified accommodations,
  • Handle your complaints and measure your satisfaction,
  • Propose a tourist information department integrating the new technologies of information and the communication (social networks, mobile telephony, geo-localization).
  • Meet the requirements of the network France Nautical Station
  • Provide you with a councilor in stay,
  • Guarantee the reliability and the current events of the information about the tourist offer
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